Front Desk

Volunteer Roles: Professional Aide

Duties

Duties are listed in a progressive order

Explained:

Someone that is comfortable with:

• duty #1 would be a Front Desk Level 1

• duties 1, 2, 3 would be a Front Desk Level 3

• all the duties would be a level 6

Levels for our Front Desk:

1. Greet Guests as they arrive

2. Direct Guests to the appropriate room, staff or informational flier.

3. Help guests sign-in/register for their activity.

4. Answering phones, checking for staff availability and transferring calls and taking messages as needed.

5. Handling money and performing cashier duties is a bonus!

6. Voicemail Handling is important. Poor handling can result in missed opportunities. Attention to detail is important.